|Title:||A review of the patient experience of the Oxygen Therapy Clinic in Louth County Hospital.|
|Author(s):||R. Reilly M.O'Reilly|
|Institution:||Our Lady of Lourdes Hospital, Drogheda, Co Louth|
|Poster:||Click to view poster|
|Category:||General Respiratory and Sleep|
|Abstract:||The Oxygen Therapy Clinic (OTC) was established in Louth County Hospital (LCH) in April 2019. Prior to this, patients from North Co. Louth and Co. Monaghan traveled to the OTC in Our Lady of Lourdes Hospital (OLOLH), Drogheda. We were aware of the burden and cost of travel for these patients and established the OTC in LCH to alleviate this.|
An anonymous patient satisfaction survey was carried out in March 2020 on the 61 patients who had attended in the year prior. The response rate was 66%.
100% of patients reported it was more convenient for them to have their appointment in LCH than OLOLH and they preferred to have future OTC appointments in LCH. 100% of patients reported that the directions and information in their appointment letter was clear, they had a comfortable, clean area to wait and the nurse/physiotherapist listened to them/their carer. 93% of patients reported their appointment was on time. 98% were satisfied with the treatment/advice. A total of 1,932km and over 20 hours travel time was saved for patients by facilitating their appointment in LCH rather than OLOLH
Patients from North Co. Louth and Co. Monaghan report preference to attending their OTC appointments in LCH than OLOLH saving travel cost and time.