|Title:||Audit of Satisfaction levels amongst patients who had thoracic surgery during the first surge of Covid 19|
|Author(s):||M Kingston G Fitzmaurice A Gonzales R Shanahan|
|Institution:||St James's Hospital|
|Poster:||Click to view poster|
|Abstract:||In response to the unprecedented challenges during the first surge of the Covid-19 pandemic, the Health Service Executive (HSE) secured beds in the private hospital system. As a consequence, and to maintain thoracic surgical oncology, the thoracic surgical service at our institution relocated to the Blackrock Clinic from March 25th to June 30th 2020. |
A retrospective satisfaction audit was conducted on ninety three patients who had thoracic surgery during that period. Of the eighty nine patients who received a telephone call, 59 patients agreed to participate in the audit.
88% of participants agreed (A) or strongly agreed (SA) that the communication from the hospital prior to admission was good. 99% of participants (A or SA) that the facilities were excellent. Participants reported a high level of satisfaction with the communication received from the multidisciplinary team (96 % A or SA). 98% (A or SA) that all precautions were taken to prevent them from getting Covid-19 infection during their hospital stay and 97% (A or SA) with the statement “I felt safe while in hospital”.
The theme of “Acceptance” emerged from responses to the no visitor policy.
Our findings reassuringly demonstrate that patients felt safe during an unprecedented time for the Irish health service and that their experience reflected our own.