|An insight into the technology literacy, service accessibility and service user satisfaction of the Connolly Hospital COVID-19@Home Monitoring Service
|S.Nolan, S. Delahunty, Dr. L. Cormican, C. Feeney, H. Johnston, A. McGowan, L. Brien, M. McGrane, C. Devine C. Browne
|Connolly Hospital Blanchardstown
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|The study aimed to provide an insight into the COVID-19 at Home (CO@H) Remote Monitoring Service design to promote tech literacy, service accessibility, patient satisfaction and reduce compliance barriers to prioritise a patient centred service.
Service design focused on technology literacy and equity of service. Data collated from referral and CO@H monitoring period. A ten question dichotomous style anonymous patient satisfaction survey was distributed. Weekly service team meetings ensured adaptation to service user needs.
Service users ranged from 20-88 years. 6 lived alone and 19 patients provided readings via text message due to lack of internet access or required a Next Of Kin (NOK) to log readings due to tech literacy issues. English was not the primary language of 64 patients. Of the 126 enrolled, 123 completed and 4 did not complete the programme (3 non-compliant and 1 inappropriate referral). Survey results displayed an extremely high patient satisfaction level.
Patient and carer education during service on-boarding was critical in maintaining patient compliance and meeting service user needs. Equitable service provision was ensured by allowing logging of readings via text message or NOK. An initial study limitation was that all service user materials and technology were provided in English. Equitable access to telehealth initiatives must be prioritised in service design.