|Title:||Assessing clinical challenges and user experience with patients and staff during the first six months of the Covid-19 pandemic in a previously telehealth-naïve centre (TECC Study)|
|Author(s):||D. Morrissy T. Vagg M. McCarthy J. Dorgan C. Fleming C. Howlett J.A. Eustace B.J. Plant|
|Institution:||1. Cork Adult Centre for Cystic Fibrosis (3CF), Cork University Hospital, University College Cork, Wilton, Cork, Ireland 2. School of Computer Science and Information Technology, University College Cork,, Cork, Ireland 3. HRB Clinical Research Facility Cork, University College Cork|
|Poster:||Click to view poster|
|Category:||CF and Pulmonary Infections|
|Abstract:||Due to the Covid-19 pandemic, the CF MultiDisciplinary Team (MDT) designed a telehealth service to replicate traditional clinics virtually, as a default service. Portable medical devices for objective data capture, and access to a teleconference platform was provided to patients. To evaluate the telehealth service, a retrospective chart review was performed on consenting patients. Usability and Acceptance data was also collected from both patients and staff via the: System Usability Scale (SUS), TeleHealth Usability Questionnaire (TUQ), IT Familiarity, and our own quality-survey.|
Preliminary data was collected from 52 patients (p) and 11 staff (s). The SUS received a median score of 90 (p) and 87.5 (s) out of 100. The TUQ received a total score of 6.52 (p) and 6.1 (s) out of 7, with Ease of Use as the highest rated category (median 7, range 3.6-7) and Reliability as the lowest (median 5.33, range 2-7). The IT Familiarity questionnaire demonstrates that both cohorts have the skills necessary to conduct telehealth clinics. Qualitative data collected shows that while patients and staff experiences are positive, a good WiFi connection is imperative. Likewise traditional face-to-face care remains important and cannot be replaced.