|Title:||Patient Satisfaction and an Exploration of Barriers to Attendance at the Chronic Obstructive Pulmonary Disease (COPD) Optimisation Clinic at St. Vincent’s University Hospital (SVUH) during the Lockdown Period of COVID-19.|
|Author(s):||M Ní Chléirigh J Mathew E Kelly|
|Institution:||Saint Vincent's University Hospital, Dublin 4|
|Poster:||Click to view poster|
Our COPD Optimisation Clinic provides a comprehensive multidisciplinary assessment, GOLD classification diagnosis, and lifestyle behaviour change treatment options for patients who are newly diagnosed COPD / established COPD. This report aimed to firstly look at patient satisfaction of our current service, and secondly to try to establish causes for our 28% Did Not Attend (DNA) / Unable To Attend (UTA) rates.
Every patient (N=42) who was offered an appointment to attend one of our eleven COPD Optimisation Clinics from January 2021 to July 2021 was sent a questionnaire and a stamped-addressed envelope. Returned questionnaires did not include patient names to assist with anonymity.
Twenty-four of the forty-two questionnaires issued were returned. Patients’ GOLD classification can be seen in Figure 1. All twenty-four patients reported receiving enough notice of their appointment and were “very satisfied” (79%) or “satisfied” (21%) with the service (Figure 2). Ninety-two percent reported attending their appointment; the reasons for not attending were due to “COVID-19” and feeling unwell (Table 1).
This information is positive that patients are subjectively reporting their satisfaction with the service. We will continue to review reasons for DNA to our clinic.