| Title: | Patient Satisfaction and an Exploration of Barriers to Attendance at the Chronic Obstructive Pulmonary Disease (COPD) Optimisation Clinic at St. Vincent’s University Hospital (SVUH) during the Lockdown Period of COVID-19. |
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| Author(s): | M Ní Chléirigh J Mathew E Kelly |
| Institution: | Saint Vincent's University Hospital, Dublin 4 |
| Poster: | Click to view poster |
| Category: | COPD/Asthma |
| Abstract: | Introduction Our COPD Optimisation Clinic provides a comprehensive multidisciplinary assessment, GOLD classification diagnosis, and lifestyle behaviour change treatment options for patients who are newly diagnosed COPD / established COPD. This report aimed to firstly look at patient satisfaction of our current service, and secondly to try to establish causes for our 28% Did Not Attend (DNA) / Unable To Attend (UTA) rates. Method Every patient (N=42) who was offered an appointment to attend one of our eleven COPD Optimisation Clinics from January 2021 to July 2021 was sent a questionnaire and a stamped-addressed envelope. Returned questionnaires did not include patient names to assist with anonymity. Results Twenty-four of the forty-two questionnaires issued were returned. Patients’ GOLD classification can be seen in Figure 1. All twenty-four patients reported receiving enough notice of their appointment and were “very satisfied” (79%) or “satisfied” (21%) with the service (Figure 2). Ninety-two percent reported attending their appointment; the reasons for not attending were due to “COVID-19” and feeling unwell (Table 1). Conclusion This information is positive that patients are subjectively reporting their satisfaction with the service. We will continue to review reasons for DNA to our clinic. |
